Refund Policy

Our return policy is valid for 14 days. If 14 days have gone by since you received purchase, unfortunately we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please contact info@nathalietrad.com for further details. We will require a receipt or proof of purchase, and will be unable to accept any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 45 days depending on the issuing bank of the card.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it can take 4-5 days before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nathalietrad.com.

Sale items (if applicable)
Only full price items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@nathalietrad.com and send your item to: Building 9, Dubai Design District Dubai Dubai AE .

Cancellation Policy (if applicable)

Items can be cancelled if notified within 1 hour of placing order. Please contact us at info@nathalietrad.com as soon as possible.